FAQ

Q: Are CLE Holistic Health professional grade nutritional supplements available in retail stores?

A: No, our professional grade nutritional supplements are only available online, by phone, and from select distributors in the United States, Australia and the U.K.

Q: Is your ordering system secure?

A: Yes. Our ordering page and shopping cart software are encrypted with an up-to-date SSL certificate, meaning that you can shop safely without risking any of your personal information.

Q: When can I expect to receive my products?

A: Please allow 3 - 5 business days for US and Canadian orders and 7 -10 days for international orders, from the day you order to delivery.

Q: Which countries do you ship to?

A: We ship worldwide and to most English-speaking countries, including the United States, Canada, United Kingdom, Ireland, Australia, New Zealand and South Africa. If you are unsure whether or not we can ship to your country, please contact us for verification before placing your order.

Q: What name will appear on my credit card statement?

A: Your credit will be discreetly billed as CLE Holistic Health.

Q: Is shipping discreet?

A: Yes, orders are securely and plainly packaged. No information identifying the contents will appear on the shipping label.

Q: Do I have to pay any sales tax?

A: Canadian residents pay 5% H.S.T. Orders shipped outside Canada are tax-free.

Q: What are your Shipping & Handling charges?

A: Shipping charges within Canada and the United States is $9.95 USD and the rest of the world is $16.95 USD per order so it’s best value to purchase in bulk or volume - flat rate shipping.

Q: Can you ship to Post Office (P.O.) Boxes?

A: Yes, we can ship to P.O. Boxes.

Q: Can you ship to APO/FPO military addresses?

A: Yes, we can ship to any APO or FPO address.

Q: What is your privacy policy?

A: We will not release your personal information to any third parties. We do not spam, or send unsolicited bulk email. We believe that customer confidentiality is of utmost importance when doing business anywhere. Rest assured that ALL your information is safe with us.

Q: Which Credit/Debit Cards do you accept?

A: We accept both Visa and MasterCard. At this time, we do not accept the European Maestro Card, but all customers may also pay via PayPal.

Q: Why should I purchase from you?

A: Fast shipment, in-stock product, great customer service and the best clinically proven, Doctor recommended natural herbal supplements. Also, Made in Canada.

Q: How can I contact you?

A: The quickest and most effective method is to email us at info@cleholistichealth.com. You may speak with our friendly and courteous customer care representative’s by calling TOLL FREE: 1-800-503-7642 (US & Canada), Outside US & Canada, please call: + 1 604 715 4286. You may also click on CHAT NOW at the bottom of the web page to talk with one of our customer care representatives.

Q: What kind of invoice will I receive?

A: Your invoice/receipt will appear on the final page confirming your order and will be copied to you via email.

Q: Do you offer a satisfaction guarantee / return policy?

A: Yes. If, for any reason, you are not completely satisfied with your purchase, simply return the bottles, opened or not, within 30 days of your invoice date, for a full refund, minus Shipping & Handling charges: Returns Dept: Suite 345. 125A-1030 Denman St. Vancouver, BC V6G 2M6.

Q: Tell me more about Quality Control of your products?

A: CLE Holistic Health natural dietary supplements are made from the purest ingredients. We oversee every step of the manufacturing process, from farming and harvesting to how our professional grade nutritional supplements are shipped out to you. We harvest the herbs in every single capsule at the peak of their growing season under strictly controlled conditions to ensure consistent potency and purity. We are dedicated to the highest standards of quality assurance, from when the first sprouts break through the soil until the moment each bottle arrives at your home. Be assured that CLE professional grade nutritional supplements are produced in accordance with the Dietary Supplement Health and Education Act (DSHEA) of 1994. Not only do our agricultural partners follow international guidelines for Good Agricultural Practices (GAP), but all employees who come into contact with our products have been trained in cGMPs (current Good Manufacturing Practices) as defined by the Food and Drug Administration. We stand behind our product and guarantee your 30-Day satisfaction.

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